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Open Apr 6–Oct 31: 10am-5pm Daily  | Winter Wonderland: Nov & Dec

Employment

Thank you for your interest in becoming part of the Southwick’s Zoo team! We are currently accepting applications for our 2019 season (April 6 – October 31).  Seasonal positions are part-time, and schedules will vary weekly for most positions.

Please review the position descriptions below before completing your application to determine which position you are best suited for. In accordance with Massachusetts child labor laws, please no applicants under 16 years of age.

*If you are looking for information regarding Animal Care or Education Internships with EARTH Limited and Southwick’s Zoo, click HERE.

*If you are looking for information about employment at Galliford’s Restaurant & Tavern, click HERE.

Requirements For All Seasonal Positions

  • Availability: Applicants must be available to work during our normal season (April through October) including weekdays, weekends, holidays unless stated otherwise.
  • All applicants must be at least 16 years of age. Please note that some positions require a minimum age of 18 years.
  • All applicants must be comfortable working outdoors in all weather conditions unless otherwise stated in the job position requirements.
  • All job positions can be assigned additional duties as required by management.

Returning Employees:

If you worked at Southwick’s Zoo during 2018 and wish to return for the 2019 season, please reapply using the Returning Employee Application. Returning employees DO NOT need to fill out the normal seasonal employee application.

 

 

Available Positions

Please review the positions below to determine which position you are best suited for. Please do not apply for positions unless you meet both age and job requirements. Sorry, due to the high volume of applications we receive, we will not be able to consider applications that do not meet all requirements.

Click position titles to expand for full descriptions and requirements.

Kiddie Ride Operator (Applicants must be 18+)

Overview

 

Kiddie Ride Operators are responsible for operating the mechanical amusement rides within the zoo. They must ensure a safe environment for zoo visitors while providing excellent customer service. Operators board and secure guests, operate rides, enforce zoo safety rules and regulations, and perform additional tasks as required by management.

Requirements

  • Applicants must be at least 18 years of age.
  • Per MA law, must submit and pass a CORI check.
  • Weekend availability is a priority.
  • Must be safety conscious and have a strong attention to detail and problem-solving skills.
  • Must enjoy working with people, particularly children.
  • Must have a positive and upbeat demeanor.
  • Must have strong customer service and communication skills.
  • This position would require regularly standing and walking. Applicants must be able to use both hands, reach with hands and arms, kneel, crouch, or crawl occasionally, and be able to lift or move up to 60 pounds.

Parking Attendant

Overview

Parking attendants assist guests with parking their vehicles in a safe and organized manner. Job responsibilities include directing vehicles (including school buses) to park in the appropriate areas, directing traffic as guests cross the street, maintaining a safe environment for both drivers and pedestrians, keeping parking lots clean and free of litter, and assisting in other areas of the zoo as needed.

 

Requirements

  • Weekend availability is a priority.
  • Must be safety conscious and have a strong attention to detail and problem-solving skills.
  • Must have a positive and upbeat demeanor.
  • Must have strong customer service and communication skills.
  • This position would require regularly standing and walking. Applicants must be able to use both hands, reach with hands and arms, kneel, crouch, or crawl occasionally, and be able to lift or move up to 60 pounds.

Retail and Attractions Team Member

Overview

Retail and Attraction Team Members work in the gift shops, ride ticket sales booths, and the Elkhorn Mine and Rainforest Adventure Maze attractions. They provide our guests with excellent customer service as they assist with their purchases. While working at the attractions, attendants are responsible for creating fun and memorable experiences while ensuring the safety of our visitors. Responsibilities include handling cash, operating POS terminal, keeping work area clean and organized, stocking and displaying merchandise, and answering visitor questions.

 

Requirements

  • Must have strong customer service skills and enjoy conversing with customers.
  • Must have friendly and positive personality
  • Must be able to work as a team or independently.
  • Must have strong communication skills and be able to work in a team environment.
  • Position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 20 pounds.

Admissions Team Member

Overview

Admissions team members assist our visitors with their entry into the zoo. They greet guests as they enter, provide admission rates and information, process ticket sales, scan tickets, and answer visitor questions. Admissions team members are expected to answer questions about all areas of the zoo, direct visitors to different locations within the zoo, resolve customer conflicts, provide guests with information about daily shows, events, zoo rules, and other pertinent information, and ensure that visitors have an overall positive experience. Admissions team members are also expected to keep the zoo’s entrance neat and clean at all times.

 

Requirements

  • Must have strong customer service skills, and must be comfortable interacting with and conversing with all types of guests
  • Must be friendly, courteous, and upbeat.
  • Must have strong communication skills and effectively communicate with guests
  • Strong mathematical skills are preferred
  • Previous cash handling and POS system experience is preferred.

Events, Outings, & Weddings Staff (Applicants must be 18+)

Overview

Events, Outings, & Weddings Staff assists with corporate outings and other private events at Southwick’s Zoo and Galliford’s Restaurant & Tavern. Event staff cater and attend to a wide variety of events including weddings, corporate outings, family reunions, baby showers, and more. Event staff assists with all aspects of events from set up to clean up. They will monitor and attend to the needs of our guests and ensure that they have a positive experience.

Requirements

  • Weekend and evening availability is required
  • Applicants must be at least 18 years of age
  • Previous hospitality experience is a plus
  • Must be friendly, outgoing, and personable
  • Must be able to work quickly and efficiently
  • Must have excellent customer services and communication skills
  • Position would require regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 40 pounds.

Food Service Team Member

Overview

Food Service team members work in Southwick’s Zoo’s food and beverage venues. Job duties include food preparation, cooking, cash handling, and cleaning. They are also responsible for maintaining a clean safe work environment that meets health and safety standards. Food Service employees are also expected to answer visitor inquiries about all areas of the zoo.

 

Requirements

  • Must have a friendly demeanor and strong customer service skills
  • Must be comfortable working in a fast-paced and demanding work environment
  • Must have strong communication skills and be able to work in a team environment or independently
  • Position would require regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

Food Service Supervisor (Applicants must be 18+)

Overview

Food Service Supervisors oversee the daily operations of the food and beverage services within Southwick’s Zoo. They ensure the delivery of exceptional service and product, maintain a safe and clean work environment, and provide guidance and support to Food Service Team Members.  Employees in this position manage and monitor product quality and ensure that all food handling, preparation, and storage standards are met, and they ensure compliance with health, safety, sanitation standards to maintain a clean and safe work environment. Supervisors monitor, observe, and assist Food Service Team Members, enforce all employee standards of conduct per the employee manual and enforce rules/regulations, and assist with training team members.

Availability/Time Commitment: Weekend availability is a priority for this position. Applicants are required to work 5 days a week including one weekend day.

Experience/Requirements

  • Applicants must be at least 18 years of age.
  • Must have prior experience in a food service position.
  • Must have strong customer service skills and ability to professionally resolve customer conflicts
  • Must have experience operating a POS system and handling cash
  • Must be highly motivated and goal oriented
  • Must be comfortable working in a fast-paced work environment and able to multi-task
  • Must have strong problem-solving skills and ability to identify and address issues quickly and accordingly
  • This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

Please thoroughly read position descriptions and requirements before applying.

Animal Care Positions

Please note that we do not have any zookeeper openings at this time. To inquire about future animal care employment opportunities at Southwick’s Zoo, please call 800-258-9182 ext 209 or mail your cover letter (addressed to Betsey Brewer), resume, and two professional references to:

Attn: Animal Care
Southwick’s Zoo
2 Southwick’s Street
Mendon, MA 01756

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