Employment

Overview

Team Members in this position may work in a variety of locations in the zoo including the entrance, attractions, and  retail locations. Employees in in this position provide our guests with excellent customer service and help ensure that all guests have a positive experience.

Responsibilities include assisting visitors with entry into the zoo, providing information about zoo rules and other information, handling cash, operating POS terminal, keeping work area clean and organized, stocking and displaying merchandise, and answering visitor questions.

 

Requirements

• Must have strong customer service skills, and must be comfortable interacting with and conversing with all types of guests.
• Must be friendly, courteous, and upbeat.
• Must be able to work as a team or independently.
• Must have strong communication skills.
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 20 pounds.

Summary

This full-time or part-time position performs basic animal husbandry for a wide variety of animals with a strong emphasis on cleaning animal exhibits. The position reports to the Lead Hoof Stock Zookeeper and President of the Zoo.

Duties

• Cleaning and feeding of Hoof Stock animal collection/other husbandry tasks.
• Maintenance/upkeep/construction/landscaping of animal exhibits
• Basic animal training; shifting animals from one area to another.
• Driving company vehicles such as trucks, tractors, and gators.
• Operation of hand tools such as chainsaws, drills, and mowers
• Communicate with Lead Hoof Stock Zookeeper and Zoo Vet regarding animal’s welfare and health observations, and assist with procedures as well as administer medicine as needed
• Restocking supplies and inventory
• Provide assistance with live animal interactions and showings (seasonal) and informally educate visitors between presentations as well as provide guidance for job shadowing
• Providing Enrichment for animals, including but not limited to: cutting brows, adding scents in habitats, giving rawhide for carnivores
• Provide Customer Service as needed; crowd control, first aid, search for missing children, giving directions, changing tires and jump-starting customer cars, unloading hay, grain, and shavings, animal capture and help other zoo departments.
• Must attend manager/zoo wide meetings and complete all training required by Southwick’s Zoo

Requirements

• Must be 18 years old or older.
• Must have a High School/GED, preferred BS/BA Degree with 2-4 years of prior animal care experience, preferred to have 2 years of zookeeping
• Must have intermediate language skills to be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Must have basic math skills to add, subtract, multiply, and divide in units of measure, using whole numbers, common fractions, and decimals.
• Must have intermediate reasoning abilities to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must be able to receive emails and research on the internet.
• Must have valid driver’s license to drive company vehicles on the property.
• Must be able to operate farm equipment and be able to use power tools
• Must have basic knowledge of zoo animals life history and range.
• Must be able to regularly stand, walk, sit, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk/hear and occasionally taste/smell.
• Must be able to lift and/or move up to 100 pounds on a regular basis.
• Must be able to work in outdoor weather conditions regularly, and occasionally work in wet or humid conditions, work near moving mechanical parts, work in high precarious places, work with fumes or airborne particles, toxic or caustic chemicals, extreme hot and cold non weather conditions, with occasional risk of electrical shock and vibration.
• Will occasionally be exposed to animal bites, kicks, or charging and have to run or climb, and regularly have to lift heavy objects.
• Must be a team player

Overview

The parking supervisor will oversee parking lot attendants and all parking areas with an emphasis on safety, communication, and efficiency. This position is a seasonal position/

Parking supervisor will also be required to take shifts as a parking attendant in a supervisory role. They will assist guests with parking their vehicles in a safe and organized manner. Job responsibilities include assisting with scheduling, schedule changes, shift coverage, staff management, time management, parking lot set-up, parking lot maintenance and supply management, directing vehicles (including school buses) to park in the appropriate areas, directing traffic as guests cross the street, maintaining a safe environment for both drivers and pedestrians, keeping parking lots clean and free of litter, and assisting in other areas of the zoo as needed. Salary based on experience.

Requirements

• Must be at least 18 years of age with a drivers license for at least 2 years.
• Weekend and night availability is a priority.
• Must have experience in the parking industry.
• Must be safety conscious and have a strong attention to detail and problem-solving skills.
• Must have a positive and upbeat demeanor.
• Must have strong customer service and communication skills.
• This position would require regularly standing and walking. Applicants must be able to use both hands, reach with hands and arms, kneel, crouch, or crawl occasionally, and be able to lift or move up to 60 pounds.
• Must be comfortable working outdoors and in the sun for extended periods of time.
• This is a high energy position and requires the ability to move quickly.

Overview

Ride Operators are responsible for operating the mechanical amusement rides within the zoo. They must ensure a safe environment for zoo visitors while providing excellent customer service. Operators board and secure guests, operate rides, enforce zoo safety rules and regulations, and perform additional tasks as required by management. May also assist with parking as needed.

Requirements

• Applicants must be at least 18 years of age.
• Per MA law, must submit and pass a CORI check.
• Must be friendly and comfortable interacting with visitors, including answering questions.
• Must be safety conscious and have the ability to work quickly and safely with others in a supervisory capacity.
• Must complete yearly safety training.
• Must have excellent communication skills and ability to maintain effective communication.
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

Overview

This position includes both operation and maintenance of our Skyfari ride. Skyfari Operators are required to follow proper safety and operational procedures which include loading and unloading riders, responsibly operating the ride, enforcing safety rules, and reporting concerns as they arise.

Requirements

• Applicants must be at least 18 years of age.
• Per MA law, must submit and pass a CORI check.
• Must have experience working with machinery and have mechanical knowledge.
• Must be friendly and comfortable interacting with visitors, including answering questions.
• Must be safety conscious and have the ability to work quickly and safely with others in a supervisory capacity.
• Must complete yearly safety training.
• Must have excellent communication skills and ability to maintain effective communication.
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

Overview

Employees in this position operate our Soaring Eagle Zip Line ride. Zip Line operators are responsible for ensuring the safety of our visitors while providing a fun and exciting experience. Zip Line Operators handle ride payments, assist guests with boarding the ride, ensure that they are safely restrained, operate the ride, and explain and enforce all ride safety rules and regulations.

Requirements

• Applicants must be at least 18 years of age.
• Per MA law, must submit and pass a CORI check.
• Must be safety conscious and have strong attention to detail.
• Must be friendly and comfortable interacting with zoo visitors of all ages.
• Must have a minimum of 2 years mechanical experience.
• Prior ride operation experience is preferred, but we are willing to train.
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

Overview

Employees in this position drive our Woodland Express Train which is a rubber tire train driven through our North American habitat. Train ride operators are responsible for providing guests with a fun and enjoyable experience while maintaining a safe environment for guests and animals. Responsibilities include driving the train in a safe manner, assisting passengers with boarding and exiting the train, providing information about the zoo and answering visitor questions, and notifying maintenance of any potential mechanical issues.

Requirements

• Applicants must be at least 21 years of age.
• Per MA law, must submit and pass a CORI check.
• A valid drivers license is required.
• Must have prior experience driving trailors and operating machinery.
• Experience with air brakes, tractors, and truck driving is preferred.
• Must be safety conscious and have strong attention to detail.
• Must be self-motivated and dependable.
• Must be friendly and comfortable interacting with zoo visitors of all ages.
• Position would require regularly sitting, standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

Overview

The Safety and Security Supervisor will help organize and oversee all security operations for zoo activities and special events. Safety and Security personnel will be under their direction while they develop and implement policies and procedures to maintain safety and security standards.

The Safety and Security Supervisor will demonstrate excellent surveillance and emergency response skills. They will need a strong commitment to security rules and knowledge of hazards and threats to safety. The Safety and Security Supervisor will have a number of people under their responsibility, so they must also exhibit strong leadership skills.

The Safety and Security Supervisor will:

• Assist in the development and help implement safety and security policies, protocols, and procedures
• Assist in recruitment, training, and supervision of safety and security personnel
• Attend meetings with management to determine operational needs
• Assist in the planning and coordination of safety and security operations for specific events
• Coordinate staff when responding to emergencies and alarms
• Review reports on incidents and breaches
• Assist in the investigation and help resolve issues that arise within the park
• Create reports for management on safety and security status
• As directed by operations management, complete duties to help maintain a safe and secure atmosphere for employees and visitors

Requirements:

• Must be at least 18 years of age.
• Proven experience as safety and security supervisor or similar position
• Experience in reporting and emergency response planning
• Excellent knowledge of safety and security protocols and procedures
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills
• Must be committed and reliable. Must be able to pass CORI background check
• High School diploma; Further education in safety and security administration or similar fields are strongly preferred
• Ability to obtain and maintain certifications in basic first aid, CPR/AED, TIPS and crowd management.