2020 Season: May 25-October 31

Phase One Opening Information

We will open for our 2020 season on Monday, May 25th in compliance with the Massachusetts Phase One Re-Opening Strategic Plan for Zoos. We are eager to open to the public, and to do so we must follow strict guidelines and protocols for visitors and staff.

Please read all information below before your visit, and please follow all signage and rules posted in the park. Thank you in advance for your cooperation during our initial re-opening phase.

The information below is subject to change, so please check for updates before you visit.

Opening Information

Phase One Admission Pricing

$20/person ages 3+

Admission is free for children ages 2 years and under. Tickets do not need to be purchased for children under the age of 3 years.

Open 7 days a week, 10:00am to 5:00 pm.

Following state requirements, visitors will be required to purchase "Phase One Zoo Tickets" online for a specific date and entry time. Tickets will not be available to purchase at the entrance during Phase One. While we cannot guarantee when Phase One will end, we will hopefully be able to accept other pre-purchased tickets by early to mid June.

We are very sorry, but we cannot accept normal Zoo-It-All or Admission Only tickets, Value Passes, library tickets/passes, donated tickets, or any other pre-purchased admission during Phase One. Admission tickets purchased online dated to expire in 2020 or in May 2021 are now valid until October 31, 2021, so they will be honored during next year's season. This includes unused 2019 admission tickets and any admission tickets purchase online for the 2020 season

EARTH Members: Members of EARTH Limited can use their membership during Phase One. Since we must control the number of visitors in the zoo each day, EARTH members will be required to reserve a  date and entry time for their visit, however. Click here to learn more.

Note: Please be aware that EARTH will not be processing new memberships or renewing existing memberships during Phase One. The EARTH Discovery Center will be closed, and we are trying to prevent long lines at the entrance during this phase. We apologize for the inconvenience!

Also, just a reminder that existing EARTH Memberships have been extended by 2 months because of our delayed opening! For example, if your membership was due to expire on April 15, 2020, it will be valid until June 15, 2020!

What will be available during Phase One?

• Outdoor animal exhibits - Zoo visitors can still explore our spacious 200 acre park! Please be aware that indoor exhibits (in the EARTH Discovery Center and Indoor Reptile Exhibit) must remain closed during Phase One.
• The Deer Forest - Our 35 acre Deer Forest will be open for guests to walk through! Please be aware that deer feed will not be available to purchase, however, and guests are not permitted to feed the deer at this time.
• Restrooms - Please remember to practice social distancing and wash hands for at least 20 seconds after use.
• Concession stands and retail kiosks - We will have some outdoor food and retail venues available for visitors. Please note that, during Phase One, outside food cannot be brought into the zoo.

What will be closed during Phase One?

Per state regulations, the following will be closed or unavailable during Phase One of re-opening: 

• All Rides (kiddie rides, the Skyfari, the Train, the Zip Line, Pony Rides, & Camel Rides)
• The Playground
• Indoor Exhibits (EARTH Discovery Center & Indoor Reptile Exhibit)
• The Petting Zoo
• Parakeet Landing
• The Rainforest Adventure Maze
• Shows and Presentations
• Elkhorn Mine
• Animal Encounters

Additional Phase One Guidelines

• No Re-entry - Guests will not be able to exit and re-enter the zoo during Phase One. Since we must limit the number of visitors, we ask that guests try to stay no more than 3 hours.
• No Outside Food - 
During Phase One, guests cannot bring outside food into the zoo. Exceptions may be made for smaller items such as small snacks, a water bottle, formula and any childcare necessities, or food required for medical reasons. Coolers and full lunches cannot be brought into the zoo, however. Please be aware that we are required to limit seating, so picnic tables will not be available within the zoo during Phase One.
• No Coolers, Lunches, Large Backpacks, or Large Bags - Smaller bags may be brought into the zoo, however. We reserve the right to inspect any bags brought into the zoo.
• Rentals are not available at this time - Stroller, wagon, wheelchair, and scooter rentals will unfortunately not be available when we first open. Guests are still welcome to bring their own strollers. We apologize for the inconvenience!

Health & Safety Guidelines

We are committed to keeping you healthy and safe, but we cannot guarantee you won’t be exposed to COVID-19. We rely on you to protect yourself too.

If you are sick or believe you have been recently exposed to the virus, please do not visit until well. We recommend that visitors who are over 65 years old or with underlying health issues wait to visit during later phases.

Cover Your Mouth & Nose With a Face Mask

All visitors over the age of 2 must wear a face mask during their entire visit, excluding those unable to wear a face covering for medical reasons. Please check in with zoo staff at admissions if you are unable to wear a mask for medical reasons.

We recommend that guests who are unable to wear a face mask wait until later phases to visit.


Practice Social Distancing

Please practice social distancing and maintain a distance of at least 6 feet from other visitor groups and zoo staff. We will provide guests with a one-way route to tour the zoo to help maintain social distancing more easily.


Wash your hands often & Avoid Touching Your Face

Please wash or sanitize your hands frequently. When washing your hands, remember to wash using soap and warm water for at least 20 seconds. Our restrooms will be cleaned and sanitized between each use. When you use hand sanitizer, rub your hands together until they feel dry.

Try to avoid touching your eyes, nose, and mouth if you have unwashed hands.

Avoid Touching Surfaces

We are trying our best to keep surfaces in the zoo as santized as possible, but please try to avoid touching surfaces to reduce potential exposure and the spread of COVID-19. Remember to wash or sanitize your hands after touching anything other guests may have touched.

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