Employment

Summary

Team Members in this seasonal position may work part time or full time hours in a variety of locations in the zoo including the entrance, attractions, and retail locations. The team members would provide our guests with excellent customer service and help ensure that all guests have a positive experience.

Duties

• Assist visitors with entry into the zoo
• Provide information about zoo rules and other information
• Handle transactions and operate the POS terminals
• Keep work area clean and organized
• Stock and display merchandise
• Answer visitor questions.

Requirements

• Must have strong customer service skills, and must be comfortable interacting with and conversing with all types of guests.
• Must be able to work as a team or independently.
• Must have strong communication skills.
• Must complete all training and attend all company mandatory meetings.
• Must be able to work in all weather conditions including rain, cold, and hot weather.
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 20 pounds.

Summary 

This full-time or part time seasonal position feeds and cleans the Petting Zoo Area on a daily basis, as well as having daily interactions with customers while enforcing rules and educates and assists customers to maintain a safe environment, and reports animal care issues to the Department Supervisor or Department Manager. 

Duties 

• Daily feeding and cleaning of all animals in the Petting Zoo area. 
• Assist customers with making change if the change machine is out of order. 
• Educate and enforce rules for customers. 
• Keep petting area clean for guests to walk around in during opening time.
• Drive the gator to transport animals, dump manure, and stock up on hay, shavings, and vegetables.
• Assist in the Deer Forest and Pony Ride as an attendant as needed.
• Will be exposed to animal bites and fecal pathogens.

Requirements 

• Must be 18 years old or older.
• Must have a valid Driver’s license.
• Must have strong customer service skills.
• Must complete all training required by Southwick’s Zoo.
• Must be able to work in all-weather elements including rain, extreme heat, and extreme cold.
• Must be able to lift, move, pull, or push up to 50 pounds.
• Must attend manager/zoo wide meetings and complete all training required by Southwick’s Zoo
• Must be a team player.

Summary

Parking attendants assist guests with parking their vehicles in a safe and organized manner. Job responsibilities include directing vehicles (including school buses) to park in the appropriate areas, directing traffic as guests cross the street, maintaining a safe environment for both drivers and pedestrians, keeping parking lots clean and free of litter, and assisting in other areas of the zoo as needed. Employees in this position may also assist with grounds keeping activities as needed.

Requirements

• Weekend availability is a priority.
• Must have a valid driver’s license in good standing.
• Must be safety conscious and have a strong attention to detail and problem-solving skills.
• Must have a positive and upbeat demeanor.
• Must have strong customer service and communication skills.
• This position would require regularly standing and walking. Applicants must be able to use both hands, reach with hands and arms, kneel, crouch, or crawl occasionally, and be able to lift or move up to 60 pounds.
• Must complete all training and attend all company mandatory meetings.
• Must be able to work in all weather conditions including rain, cold, and hot weather for extended periods of time.
• This is a high energy position and requires the ability to move quickly.

Overview

Ride Operators are responsible for operating the mechanical amusement rides within the zoo. They must ensure a safe environment for zoo visitors while providing excellent customer service. Operators board and secure guests, operate rides, enforce zoo safety rules and regulations, and perform additional tasks as required by management. May also assist with parking as needed.

Requirements

• Applicants must be at least 18 years of age.
• Per MA law, must submit and pass a CORI check.
• Must be friendly and comfortable interacting with visitors, including answering questions.
• Must be safety conscious and have the ability to work quickly and safely with others in a supervisory capacity.
• Must complete yearly safety training.
• Must have excellent communication skills and ability to maintain effective communication.
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

Summary

Safety and Security Officers work part time or full-time hours in this seasonal position. The position aids the public in emergency and nonemergency situations, helps to protect the zoo property, and enforce Southwick’s Zoo safety policies and procedures.

Duties

• Perform security patrols of designated areas by foot or vehicle
• Observe for any conditions that may create security concerns or safety hazards
• Respond to emergency situations and/or alarms and contact appropriate emergency services based up situation
• Prepare reports on accidents, incidents, and suspicious activities
• Provide high level of customer service and assistance to employees and courteous and professional manner

Requirements

• Must be at least 18 years of age.
• High School diploma or GED equivalent
• At least 1 year of experience working in security preferred
• Must possess a state issued Driver’s License and Healthcare Provider CPR Card
• Must be able to successfully pass a background check that includes personal references, criminal history, employment, and education verification.
• Excellent written and verbal communication skills
• Ability to work in various environments including, but not limited, cold, rain, and heat.
• Capable of patrolling on foot and walking distances totaling up to 5-10 miles per shift
• Ability to stand for long periods of time during shift
• Ability to obtain and maintain specific training in crowd management, T.I.P.S, and CPR/AED
• Must complete all training and attend all company mandatory meetings.
• Must be able to work in all weather conditions including rain, cold, and hot weather.

Summary

Food & Beverage Team members work in various venues throughout the park. They are responsible for recording sales transactions on the cash register and providing general customer assistance.

Duties:
• Receives cash, charge and check transactions in accordance with restaurant procedures.
• Provides the customer with an appropriate receipt for each transaction.
• Provides and initiates assistance for customers as needed.
• Receives incoming telephone calls, takes accurate messages and directs telephone calls to the appropriate person.
• Maintains adequate stock of paper forms for cash register area, and notifies Supervisor when additional supplies are needed.
• Attends company meetings and training sessions as required.
• Balances cash drawer and totals currency sales each day.
• Places cash and transaction records into safe in accordance with compnay procedures on a daily basis.
• Reports any problems or discrepancies to Supervisor.
•  Performs other related duties as assigned.
• Follows allergen protocol.

Requirements

• Must have a friendly demeanor and strong customer service skills
• Must be comfortable working in a fast-paced and demanding work environment
• Must have strong oral and written communication skills and be able to work in a team environment or independently
• Position would require regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.
• Availability at night is required for certain special events.