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Open Apr 6–Oct 31: 10am-5pm Daily  | Winter Wonderland: Nov & Dec

We are currently looking for enthusiastic and hardworking individuals to join our team! The following seasonal positions are available: Kiddie Ride Operator, Retail & Attractions Team Member, Admissions Team Members, and Food Service Team Members. Please read all position descriptions and requirements before applying. A link to the online application can be found below the position descriptions.

Kiddie Ride Operator (Applicants must be 18+)

Kiddie Ride Operators are responsible for operating the mechanical amusement rides within the zoo. They must ensure a safe environment for zoo visitors while providing excellent customer service. Operators board and secure guests, operate rides, enforce zoo safety rules and regulations, and perform additional tasks as required by management.

Requirements

  • Applicants must be at least 18 years of age.
  • Per MA law, must submit and pass a CORI check.
  • Weekend availability is a priority.
  • Must be safety conscious and have a strong attention to detail and problem-solving skills.
  • Must enjoy working with people, particularly children.
  • Must have a positive and upbeat demeanor.
  • Must have strong customer service and communication skills.
  • This position would require regularly standing and walking. Applicants must be able to use both hands, reach with hands and arms, kneel, crouch, or crawl occasionally, and be able to lift or move up to 60 pounds.

Retail and Attractions Team Member

Retail and Attraction Team Members work in the gift shops, ride ticket sales booths, and the Elkhorn Mine and Rainforest Adventure Maze attractions. They provide our guests with excellent customer service as they assist with their purchases. While working at the attractions, attendants are responsible for creating fun and memorable experiences while ensuring the safety of our visitors. Responsibilities include handling cash, operating POS terminal, keeping work area clean and organized, stocking and displaying merchandise, and answering visitor questions.

Requirements

  • Applicants must be at least 16 years of age.
  • Must have strong customer service skills and enjoy conversing with customers.
  • Must have friendly and positive personality
  • Must be able to work as a team or independently.
  • Must have strong communication skills and be able to work in a team environment.
  • Position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 20 pounds.

Admissions Team Member

Admissions team members assist our visitors with their entry into the zoo. They greet guests as they enter, provide admission rates and information, process ticket sales, scan tickets, and answer visitor questions. Admissions team members are expected to answer questions about all areas of the zoo, direct visitors to different locations within the zoo, resolve customer conflicts, provide guests with information about daily shows, events, zoo rules, and other pertinent information, and ensure that visitors have an overall positive experience. Admissions team members are also expected to keep the zoo’s entrance neat and clean at all times.

Requirements

  • Applicants must be at least 16 years of age.
  • Must have strong customer service skills, and must be comfortable interacting with and conversing with all types of guests
  • Must be friendly, courteous, and upbeat.
  • Must have strong communication skills and effectively communicate with guests
  • Strong mathematical skills are preferred
  • Previous cash handling and POS system experience is preferred.

Food Service Team Member

Food Service team members work in Southwick’s Zoo’s food and beverage venues. Job duties include food preparation, cooking, cash handling, and cleaning. They are also responsible for maintaining a clean safe work environment that meets health and safety standards. Food Service employees are also expected to answer visitor inquiries about all areas of the zoo.

Requirements

  • Applicants must be at least 16 years of age.
  • Must have a friendly demeanor and strong customer service skills
  • Must be comfortable working in a fast-paced and demanding work environment
  • Must have strong communication skills and be able to work in a team environment or independently
  • Position would require regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

Applicants must have weekday and weekend availability and must be available to work until the end of our normal season (October 31).

Looking for information about internships with Southwick’s Zoo and EARTH Ltd? We are currently accepting applications for Fall 2019 Animal Care Internships! Click Here to Learn More.

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