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2020 Season: May 25-October 31

FAQs

IMPORTANT NOTICE: Please be aware that some of our rules and guidelines have been updated to better protect guests and staff from COVID-19 and to follow state regulations. Please review all 2020 season information before visiting. Click here to learn more.

 Do you have a question that isn’t answered below? Feel free to submit it using the contact form!

Is there a fee for parking?

Parking is always FREE at Southwick’s Zoo!

Do you accept credit cards?

We accept all major credit cards. However, please be aware that, during Phase One, admission tickets must be purchased online for a specific date and entry time. 

Are you handicap accessible?

We are handicap accessible. Please be aware that we are on natural terrain, this means that there are hills and inclines to manage. Some paths within the zoo are unpaved as well. Electric wheelchairs/scooters are best to navigate the park. 

Does Southwick’s Zoo offer memberships?

We do not have our own membership program. However, members of EARTH Ltd receive free admission to the zoo. You can learn more about EARTH memberships here.

I’m a member of Zoo New England, do I get a discount on admission at Southwick’s?

Southwick’s Zoo is privately owned and is not affiliated with Zoo New England or Roger Williams Zoo. The only memberships that will get you free admission to our zoo are EARTH Ltd memberships.

Do we have to bring a stroller or can we rent one?

You can bring your own stroller. While we normally offer rentals during the season, stroller, wagon, wheelchair, and scooter rentals will not be available during Phase One. We apologize for the inconvenience!

Can we bring our own lunch?

At this time, guests cannot bring outside food into the zoo. Large containers including coolers are not allowed into the zoo during Phase One.
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Note: It is against USDA regulations to bring in food for the animals.

Can I leave the zoo and go out to my car?

Sorry, during Phase One we cannot allow guests to exit and re-enter the zoo.

Can I bring my dog to the zoo?

Sorry, pets are NOT allowed due to animal health and safety. Pets are not to be left in vehicles in the parking areas.

Are service animals allowed?

In compliance with ADA regulations, service dogs are allowed in the zoo. As defined by the ADA, service animals are animals trained to do work or perform tasks for the benefit of an individual with a disability. Pets providing emotional support, well being, comfort, or companionship are not recognized as service animals under ADA regulations. Please be aware that Pets, emotional support animals, and therapy animals are not allowed inside the zoo.

For the safety of the service animal and the animals in the zoo, service dogs not allowed in the following areas: Deer Forest, Petting Zoo, Parakeet Aviary, Elk Forest (Train Ride), or the Bird Show Area.  We also ask that those with service animals please keep their distance from the following exhibits: lions, tigers, cheetahs, servals, leopard, chimpanzees, and giraffes.

Can I bring in food for the animals? Can I feed the animals?

Sorry, food for the animals is not permitted as it can seriously harm our animals, and the United States Department of Agriculture prohibits visitors from bringing any food into the zoo to feed the animals. Any food brought to the zoo for animal consumption will be confiscated. Feeding “people food” bought at or brought into the zoo for human consumption or even feeding plants growing in the zoo can be VERY harmful to the animals and is NOT ALLOWED.

Visitors are not allowed to feed the animals. At this time the Petting Zoo and Parakeet Landing are currently closed. Deer Forest will be open, however guests cannot feed the deer a this time.

Where can I find First Aid?

First Aid kits are located at all dining and retail venues. A first aid station is available at the main entrance.

Can my children bring their bikes?

Sorry, skateboards, rollerblades, heelies, child scooters or pedal toys, and bikes are NOT allowed.

Can I bring a backpack?

At this time, guests cannot bring any large bags or containers in to the zoo including, but not limited to coolers, full-size backpacks, large diaper bags, etc. Smaller bags are still permitted.

Can I wear Flip Flops?

You may wear flip flops At Your Own Risk. Flip Flops or open foot sandals are NOT recommended as appropriate footwear to the zoo due to terrain and dangers either known or unknown. Flip Flops or loose shoes cannot be worn on the Skyfari Sky Ride, you may leave them along with loose articles with the Skyfari cashier for safe keeping.

Why aren’t mothers or fathers getting free admission on Mother’s & Father’s Day?

While we know first-hand how hard mothers and fathers work throughout the year, unfortunately, it is not financially possible for us to offer them free admission. We are only open seasonally, and as a family-owned zoo, we receive absolutely no state funding and rely on admission proceeds to care for the animals year round. We offer half-price general admission to moms on Mother’s Day and dads and Father’s Day.

Does Southwick’s have an adopt an animal program?

Yes, we do. For more information contact us.

What kind of animals are in the zoo?

You can find our animal exhibit list here.

Can I have a birthday party in the zoo?

At this time we are not booking birthday parties. We cannot guarantee when we will be able to resume birthday parties, so please check back for updates. For more information click here.

Will the zoo donate passes to my organization’s fundraiser?

We receive a very high volume of donation requests each year, and we try to fulfill as many as we can. Visit our Donation Guidelines page to learn more about how to request a donation of 2 general admission passes for use in fundraiser raffles, auctions, etc

Does Southwick’s Zoo have a room for breastfeeding mothers?

Yes, we do offer a room for breastfeeding mothers looking for privacy. The room is next to the family restroom, on the left side of the large building located between the petting zoo and the Bactrian camel habitat. The nursing room has two sides divided by a curtain and has rocking chairs and a changing table.

I plan on paying for my admission with cash. Is it ok if some of bills are heavily ripped or damaged?

Sorry, we cannot accept money that has been ripped, taped together, or vandalized.

Do I need to worry about bees and other insects?

While we try our best to control bee and yellow jacket populations in the zoo, please remember that we are located in a rural, forested area, so bees are naturally occurring part of the environment. If you are allergic to bee stings, please remember to be cautious and bring any necessary medical items. If you are stung by a bee in our zoo, first aid kits are located in all concessions stands and a first aid room is located near the main entrance.

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